Self Learning Products
Call Centre Training (CD ROM)
A complete training module CD to develop English communication skills for any one who wants to enter the international call centre industry. In order to speak with customers across the globe, and answer queries satisfactorily. Call centre agents need to be clear, prompt and precise with their responses, and speak English correctly, pleasantly and intelligibly. This module provides an easy-to-follow, step - by - step programme in building English-speaking skills, Accent, personality and Interview skills.
Are you aspiring to work in a International Call Centre but don't know what it entails?
Are you currently in a Call Centre and wish to move up the ladder? If you've been wondering how you can pick up the required skills, then this CD is for you.
The topics covered are:
Know how's of call centre | Customer Etiquettes | Telephonic Skills | Soft Skills | Presentation skills | Common errors in English | Removal of Indianism | Attitude management | Resume Development | Interview process
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